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Privacy Policy for Santos Psychotherapy

Effective Date: 6th December 2024
 

At Santos Psychotherapy, your privacy and trust are our priorities. This privacy policy explains how we collect, use, and protect your personal information in compliance with the UK GDPR.

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1. Who We Are

Santos Psychotherapy is a private therapy service run by Anjelena Santos. Our mission is to provide a safe and confidential space for your mental health needs.

If you have questions about this policy or your data, contact us at:

Email: hello@santospsychotherapy.com
Website: www.santospsychotherapy.com

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2. What Information We Collect

We may collect the following personal data:

  • Personal Identification Information: Name, date of birth, address, phone number, and email.

  • Sensitive Data: Information about your mental health, medical history, or therapy sessions.

  • Payment Information: Bank details or card information (processed securely through third-party providers).

  • Technical Data: IP address, browser type, and usage data (via cookies) for website analytics.

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3. How We Use Your Information

Your data is used for:

  • Providing therapy services tailored to your needs.

  • Communicating appointment details and reminders.

  • Managing billing and payments.

  • Keeping accurate clinical records as required by law and professional guidelines.

  • Improving our services and website functionality.

We will never sell or share your data for marketing purposes.

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4. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent: For any data you voluntarily provide.

  • Contractual Obligation: To deliver therapy services.

  • Legal Obligation: To maintain clinical records as required by professional standards.

  • Legitimate Interests: To ensure the quality of our services.

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5. How We Store Your Information

Your data is stored securely in line with UK GDPR requirements.

  • Electronic Records: Stored on encrypted, password-protected systems.

  • Paper Records: Kept in locked filing cabinets.

  • Retention Period: Clinical records are kept for 7 years after your last session (or until your 25th birthday if you are under 18), in accordance with legal guidelines.

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6. Your Rights

You have the following rights regarding your data:

  • Access: Request a copy of your data.

  • Correction: Request updates to incorrect or incomplete data.

  • Erasure: Request deletion of your data where applicable.

  • Restriction: Limit how your data is processed.

  • Objection: Object to certain data uses.

  • Data Portability: Request a copy of your data in a portable format.

To exercise your rights, contact hello@santospsychotherapy.com.

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7. Sharing Your Data

We only share your data when necessary and with trusted third parties:

  • Supervision: Anonymised data may be discussed with a supervisor to ensure best practice.

  • Legal Requirements: If required by law or to protect life.

  • Payment Processors: Securely handled by third-party platforms (e.g., PayPal, Stripe).

All third-party providers comply with UK GDPR.

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8. Cookies and Website Analytics

Our website uses cookies to enhance user experience and collect anonymised data for analytics.

You can manage or disable cookies through your browser settings.

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9. Security Measures

We use appropriate technical and organisational measures to protect your data, including:

  • Encryption

  • Secure passwords

  • Regular audits

Despite these measures, no system can guarantee 100% security. Please notify us immediately if you suspect a breach.

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10. Complaints

If you are unhappy with how we handle your data, you can contact us at hello@santospsychotherapy.com.

If we cannot resolve your concerns, you have the right to complain to the Information Commissioner's Office (ICO):
Website: https://ico.org.uk
Phone: 0303 123 1113

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11. Updates to This Policy

This privacy policy may be updated periodically to reflect changes in legal requirements or practices. The latest version will always be available on our website.

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By using Santos Psychotherapy, you consent to the practices outlined in this privacy policy.

For further assistance, please contact hello@santospsychotherapy.com.

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